Data Recovery

Data recovery for all Solid State Drives and Hard Disk Drives has an associated cost of £55 – £320 depending on the complexity of the recovery procedure. It is understood that when the customer sends in one such device, that data recovery will be performed to the best of our ability to attempt to recover as much data as possible.

Any storage device the customer sends in for data recovery will not be sent back, as we typically disassemble the device in order to recover the data, rendering the physical device useless for long-term operation.

All data recovered will be encrypted and securely uploaded to ByteNerd cloud, where upon successful payment, the customer will be provided with a link and password with which they can use to remotely access and download their recovered data. If the customer is already a member of ByteNerd Cloud, and they have enough storage remaining with their subscription package, we will upload the recovered contents directly to their account’s home folder.

Recovered Data will be kept on ByteNerd Cloud for a period of 60 days, unless uploaded directly to the customer account’s home folder, after which the data will be automatically and permanently deleted from our servers. This period can be extended temporarily however, if the customer is experiencing issues that prevent them from downloading their recovered data, as long as they contact our support team before the data share expires.

For an additional fee, the recovered data can also be cloned onto a new physical storage device of identical or greater capacity and shipped to the customer's address.