Shipping

The shipping instructions that the customer provides upon contact with our support team, or upon filling in your mail-in form, are the instructions we follow to ship their items. Failure to request insurance renders any shipping damages solely the responsibility of the customer, and ByteNerd assumes no liability in case of damages during shipping.

Furthermore, devices not shipped in their original packages are more prone to damage during shipping so if you send us your device in a generic box, it is the customer's responsibility to ensure it is well packed and durable enough for the return trip as well. If the customer is providing their own shipping label, ByteNerd recommends they include insurance on it if they wish to do so as we are unable to provide insurance to pre-purchased labels.