If a service requires parts to complete, we will contact and inform the customer of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and we will give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If the customer would like to hold onto their device until the required parts arrive, a non-refundable deposit of 50% of the cost of the ordered parts will be required when the value of the part is £50 or greater.
ByteNerd will typically not use parts that we haven’t sourced ourselves, as we are unable to verify that the parts are functional, compatible, and are of good quality.
However, if the customer wishes for us to use their own replacement parts, they acknowledge and understand that these parts are not covered by any kind of warranty or guarantee except as may be provided by the part manufacturer. By providing their own parts, the customer also agrees that any work we provide is not covered by the ByteNerd Repair Warranty, or any other guarantee or assurance, explicit or implicit, and agrees to waive any liability for damage to their device caused by incompatible or faulty parts.