We pride ourselves on the speed of our repairs, however many of the factors that determine the length of customer repairs are beyond our control. As such, we will attempt to service the customer's device as soon as possible in the order in which it was received (first come, first served).
Repair turnaround time is typically 3-6 weeks, however this is subject to change depending on parts shipping, availability, and repair complexity. We will always notify the customer if we encounter any delays or expect delays to occur. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.
Our Expedited Repair service provides a faster turnaround time, with an estimated completion within 1-10 business days. To utilize this service, the customer is required to pay a fee of £75 prior to diagnostics, which ensures their device is placed in the expedited repair queue.
In the event that the repair cannot be completed within the 1-10 business day time-frame (excluding reasonable delays caused by parts couriers), the customer’s repair will revert to the standard timeline of 3-6 weeks. If it becomes apparent that additional time beyond the expedited queue period is necessary, the customer will be promptly informed, and the £75 expedited fee will be credited to their final invoice.
This service only places the customer's device into a priority queue and does not guarantee a successful repair. Because using the expedited repair service slows down our ability to repair other customer’s devices, the fee is not refundable if it is determined that the device is unable to be repaired, however it will be credited towards the Repair Attempt Fee on the customer's final invoice.
https://www.bytenerd.co.uk/terms/