Due to our limited storage capacity, we will only hold on to customer devices for up to 90 days after we complete the service and attempt to contact the customer to pickup their device. During this period, we will make a minimum of 2 attempts per week to contact the customer via methods they provide upon requesting our services and sending their device to us.
If the customer makes arrangements with our support team to pick up their device after the 90 day period, they will be billed at £50/month for long-term storage, starting on the 91st day after the service was completed.
After the 90 day period, if we have still not heard from the customer, we will consider their device to be abandoned and forfeit in lieu of cost recovery. Although in some cases, we may still be able to accept payment and collection if we still have the device in storage, unless prior arrangements have been made with our support team, we cannot guarantee that the customer’s items will not be discarded after the initial 90 day period, so it is critical that they pick up their equipment on time or make arrangements with ByteNerd to store their equipment for longer until they can pick it up.