Due to our limited storage capacity, we will hold on to devices for up to 90 days after we contact the customer to pickup their device. During this period, we will make a minimum of 6 attempts to contact the customer via methods they provide upon sending their device to us.
After the 90 day period, if we have still not heard from the customer, we will consider their device to be abandoned and forfeit in lieu of cost recovery. We cannot guarantee that the customer's items will not be discarded after the initial 90 day period, so it is critical that they pick up their equipment on time or make arrangements with ByteNerd to store their equipment for longer until they can pick it up.
If the customer makes arrangements with our support team to pick up their device after the 90 day period, they will be billed at £50/month for storage.